Track My Repair Portal

Our efficient Odoo – Track My Repair Portal module enhances after-sales service by allowing customers to view their repair orders directly from Odoo customer portal. With this feature, customers can securely monitor and view their repair requests with no back-end access. This results in greater transparency and communication of business with the customer. The repair process also allows users to see detailed repair information such as repair sources, product information and current repair status to keep abreast of the progress of the repair.
The module provides the facility to download the repair order document in pdf format for future reference and record keeping. Better filtering & sorting for a more intuitive user experience to find & process repair orders faster. A self-service portal can help to streamline manual follow-ups and support enquiries, and improve client satisfaction for business. The module is fully integrated with Odoo’s existing customer portal and can be used by repair shops, service providers, electronics manufacturers or any business that offers for repair and maintenance of their products.
1. Dedicated Repair Order Portal: Odoo portal is a secure and direct access to the customer to their repair order (no backend access) so they can view the repair data easily.
2. More Repair Order Details: The portal will also display detailed product information, references and repair order status providing more transparency.
3. PDF Repair Order Download: Download Repair Order PDF – Customers can download and print repair order documents for their personal use and records.
4. Smart Search and Organization: Users can easily search and organise repair orders using built-in sort and filter options.
5. Real-Time Repair Tracking: Live repair tracking Customers can see the latest repairs, and get updates on the progress of their service request.
6. Customer Self-Service Experience: Customers can do their own repairs and followups to them, reducing support requests and increasing efficiency.
7. Centralized Repair History: The customer can view current and historical repair activity with all repair orders in one place.
8. More interaction with the customer: The module provides direct access to the repair data. This increases the transparency and interaction with the customer.
9. Efficient After-Sales Service Management: Improved management of after sales service The portal provides customers and companies with a more efficient repair, improved operational efficiency and a better customer experience.